Effective date: July 18, 2026
This Privacy Policy explains how ROG3, operated by B.C.D. Management, Inc., collects, uses, shares, and protects information when you visit ROG3.com, contact us, create an account, place an order, or use our products and services.
Information we collect
Depending on how you use the website, we may collect:
- Contact information such as your name, email address, phone number, company, facility, and message.
- Order and shipping information such as billing and delivery addresses, products ordered, transaction status, and tracking details.
- Account information and password-reset requests if you choose to create an account.
- Payment-related information sent to payment processors. ROG3 does not intentionally store complete payment-card numbers.
- Reviews, survey responses, support communications, and commercial-service inquiries.
- Technical information such as IP address, browser, device, referring page, cookies, site activity, and security or spam signals.
- Marketing preferences and campaign information when you subscribe, respond to a campaign, or use a tracked link.
How we use information
We use information to process and fulfill orders; provide customer service; manage accounts and password resets; respond to commercial inquiries; provide inspections, consulting, training, or restoration services; prevent fraud and abuse; maintain accounting, tax, safety, and transaction records; improve the website and customer experience; send marketing communications when permitted; and comply with legal obligations or resolve disputes.
Payments
Online payments may be processed by Stripe or PayPal. Payment credentials are handled under the processor’s privacy and security practices. ROG3 receives transaction details needed to confirm and support the order.
Shipping and fulfillment
We share the information needed to quote, purchase, track, and support shipments with service providers such as USPS, UPS, and Pirate Ship.
Contact forms and marketing
Information submitted through a ROG3 contact form is used to respond to the request and route it to the appropriate ROG3 representative. If you choose to receive marketing communications, we may use Klaviyo to manage subscriptions and messages. You can unsubscribe using the link in a marketing email.
Cookies, analytics, embedded content, and security
The website may use cookies and similar technologies for shopping-cart operation, preferences, performance, analytics, security, spam prevention, and marketing measurement. Services may include WordPress.com/Automattic, Jetpack, Akismet, Google reCAPTCHA, and embedded content from other websites. Embedded content may collect information under the third party’s own privacy policy, including the Google Privacy Policy.
You can limit cookies through your browser, but blocking essential cookies may prevent the cart, checkout, login, or other website features from working correctly.
When we share information
We share information only as reasonably needed with payment processors, shipping and fulfillment providers, website and communication providers, professional advisers, authorities when legally required, or a successor in a business transaction. Service providers receive only the information needed for their role and operate under their own agreements and privacy practices.
Data retention
We retain information for as long as reasonably needed for fulfillment, customer service, accounting, tax, fraud prevention, safety documentation, disputes, and legal obligations. Different records may be kept for different periods, and some records must be retained after an account or transaction ends.
Your choices and privacy requests
You may ask to access, correct, or delete certain personal information, subject to identity verification and legal or recordkeeping requirements. You may also update account information, unsubscribe from marketing, or adjust browser cookie controls. Submit a privacy request through the ROG3 contact form and select the most appropriate request type.
Children’s privacy
ROG3 products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative, technical, and operational safeguards appropriate to the information and services involved. No online system or transmission method can be guaranteed completely secure.
Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The effective date above identifies the current version.
Contact
Privacy questions and requests may be submitted through the ROG3 contact form.